Responsibilities

• Provide technical support for the AI platform, ensuring high availability and performance.
• Diagnose and resolve application issues, collaborating with engineering teams for complex problems.
• Assist in the deployment and integration of new features and enhancements.
• Monitor system performance and make recommendations for improvements.
• Document support processes and create knowledge base articles to facilitate self-service for users.
• Conduct training sessions for internal teams and clients to improve product usage.
• Participate in on-call support rotation to address urgent issues outside of standard hours.

Requirements

• Bachelor's degree in Computer Science or a related field.
• 2+ years of experience in application support or technical support roles.
• Strong troubleshooting skills and familiarity with debugging tools.
• Experience with customer relationship management (CRM) systems and AI applications is preferred.
• Ability to communicate complex technical concepts to non-technical stakeholders.
• Willingness to work in a fast-paced environment and adapt to changing priorities.
• Knowledge of programming languages like Python or Java is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and holidays.
• Opportunities for professional development and career advancement.
• Flexible work hours with a supportive team culture.
• Work on cutting-edge technology with industry-leading experts.