Responsibilities

• Lead complex onboarding projects for Cloudbeds' mid-market customers, ensuring a smooth transition from contract signature to successful adoption.
• Act as the strategic lead throughout the onboarding journey, overseeing project timelines, deliverables, and stakeholder communication.
• Collaborate effectively with cross-functional teams including Onboarding, Account Management, Sales, Product, and Support to streamline processes and enhance customer satisfaction.
• Provide ongoing support and guidance to customers, addressing any challenges that may arise during the onboarding process.
• Monitor project progress and performance, utilizing metrics to assess success and identify areas for improvement.
• Conduct training sessions and workshops to equip customers with the knowledge needed to maximize the use of our platform.
• Continuously gather feedback from customers to refine our onboarding processes and improve overall service delivery.

Requirements

• Bachelor’s degree in a relevant field or equivalent practical experience.
• Proven experience in project management, preferably in the SaaS or hospitality industry.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
• Strong organizational skills with the ability to manage multiple projects simultaneously while meeting deadlines.
• Experience working with cross-functional teams and a commitment to achieving shared goals.
• Proficiency in project management tools and software.
• Fluency in English required; additional European languages are a plus.

Benefits

• Fully remote work with a flexible schedule that promotes work-life balance.
• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Professional development opportunities, including training and certification programs.
• A collaborative and inclusive company culture that values diversity and innovation.
• Access to cutting-edge technology and tools to support your work.
• Generous vacation policy to ensure you recharge and relax.