Responsibilities

• Oversee the overall management and performance of travel operations, ensuring operational effectiveness and client satisfaction.
• Analyze operations performance reports and provide strategic direction to enhance operational performance against established goals.
• Act as the primary liaison between the Account Manager and operational staff, ensuring effective communication and collaboration.
• Support team efforts in increasing market share by promoting BCD Travel's preferred suppliers.
• Facilitate team development by providing constructive feedback, coaching, and guidance through regular meetings and annual performance reviews.
• Assist team members in prioritizing tasks and managing their workload effectively.
• Recruit and onboard new travel consultants to build a high-performing team.

Requirements

• Proven experience in operations management, preferably within the travel industry.
• Strong analytical skills with the ability to review and interpret performance data.
• Excellent communication skills, capable of serving as a liaison between different stakeholders.
• Demonstrated leadership abilities with experience in coaching and developing team members.
• Ability to work effectively in a remote setting and manage a team across various locations.
• Flexibility to work in an office environment as required, particularly for candidates in Warsaw, Kraków, and Rzeszów.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.

Benefits

• Competitive salary and performance-based incentives.
• Flexible working hours with a remote work option.
• Comprehensive health and wellness programs.
• Opportunities for professional development and career advancement.
• A supportive and inclusive company culture that values collaboration and innovation.
• Access to travel discounts and benefits.